Terms & Conditions

Effective Date: September 28, 2026

Welcome to Deyra, operated by Five Jars Corp (“Five Jars,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern access to the Deyra Platform and the Subscription Services. If you accept these Terms on behalf of an organization, you represent that you have authority to bind that organization. If you do not agree to the applicable Terms, do not access or use the Platform.

Definitions

• Deyra or Platform: The Deyra software platform and family of products, websites, applications, APIs, integrations, and related services provided by Five Jars. Deyra is not limited to any single product or AI functionality.
• Customer, you, or your: The organization or person entering into an Order Form or otherwise obtaining a Subscription Service from Five Jars. Website visitors are subject to these Terms to the extent applicable to their use of the website; subscription obligations apply to Customers.
• Service or Subscription Service: A Deyra product, application, feature, API, integration, or related service purchased, enabled, or otherwise made available to Customer, including the products identified in an Order Form. Examples may include AI Assistant, Activity Finder, Schedules Finder, Conversational Search, AI Optimization, Analytics & Insights, AI Knowledge Base, and AI Agent. Listing a product here does not include it in a Customer’s subscription.
• Order Form: A quote, order form, statement of work, or other ordering document accepted by both Customer and Five Jars that identifies the Subscription Services and applicable commercial terms. References to a Client or Subscriber in an Order Form mean Customer under these Terms.
• Subscription Term: The initial committed service period and any renewal period specified in the applicable Order Form.
• Customer Data: Data, content, files, records, queries, inputs, conversation content, and other information submitted, connected, uploaded, or otherwise made available to the Services by or on behalf of Customer, including by Authorized Users and End Users, and Customer-specific results generated from that information. Customer Data does not include Five Jars’ underlying software or models.
• Authorized User: An employee, administrator, contractor, or other representative authorized by Customer to access or administer the Services on its behalf.
• End User: A person who interacts with a Customer-facing Deyra implementation, such as an embedded interface, search experience, application, or API-enabled experience.
• AI Features: Features that use generative artificial intelligence, machine learning models, or similar AI systems to generate, transform, summarize, classify, recommend, or otherwise produce outputs. A Service is not an AI Feature merely because it is part of Deyra.
• DPA: A data processing agreement or addendum entered into between Customer and Five Jars, where applicable.
• Agreement: These Terms, applicable Order Forms, the Acceptable Use Policy (AUP), the Service Level Agreement (SLA) to the extent applicable, and any executed DPA or other written amendments agreed by both parties.

Order Forms and Order of Precedence

Each Order Form identifies the purchased Subscription Services, scope, Subscription Term, fees, billing frequency, payment terms, usage or capacity limits, renewal and non-renewal terms, and any special commercial terms. Services not included in an Order Form are not included solely because they are described on the website. Implementation, onboarding, support, and other professional services are included to the extent stated in the Order Form, applicable service description, or SLA.

A separately signed master agreement governs where it expressly supersedes these Terms. Otherwise, conflicts among the Agreement documents are resolved by subject matter:

1. An executed DPA controls personal-data processing matters.
2. The applicable Order Form controls purchased scope and commercial terms, including fees, billing, Subscription Term, renewal, and agreed usage limits.
3. The applicable SLA controls service-level coverage, availability measurement, commitments, and service credits.
4. These Terms control other contractual matters; the AUP supplies the detailed permitted-use and prohibited-use rules.

An Order Form changes a DPA, SLA commitment, or other non-commercial provision only where it expressly identifies and amends that provision and is accepted by both parties. General website descriptions, purchase-order boilerplate, and unilateral Customer terms do not amend the Agreement. The Privacy Policy describes our personal-information practices; it does not replace an executed DPA or change negotiated commercial terms.

Acceptance, Accounts, and Age Requirements

Individuals entering into an Order Form or holding or administering a Deyra business account must be at least 18 and have authority to act for Customer. Customer-facing Services may be used by End Users of different ages, subject to the Customer’s deployment, applicable law, the AUP, and the Children’s Privacy section of the Privacy Policy. End Users do not assume Customer’s payment obligations merely by using an embedded Service.

Customer is responsible for its Authorized Users, account permissions, credential confidentiality, and the configuration of its deployment. Notify us promptly of unauthorized account access. Customer must provide appropriate End User notices and obtain permissions or consents required for its use of the Services.

Use of the Platform

Subject to the Agreement, Five Jars permits Customer and its Authorized Users to access the purchased Services during the Subscription Term for Customer’s business purposes, including making permitted Customer-facing functionality available to End Users. Customer must comply with the AUP and require its Authorized Users and End Users to comply with the AUP when using its implementation. Customer must take reasonable steps to prevent and address misuse of which it becomes aware.

Detailed prohibited uses, restricted deployments, and approval requirements are in the AUP. A material violation of the AUP is a material breach of the Agreement. Suspension and termination are governed by the Termination section below.

Intellectual Property

Five Jars and its licensors retain all rights in the Platform, its software, models, documentation, trademarks, and other proprietary materials. No rights are granted except those expressly stated in the Agreement. Customer retains its rights in Customer Data; nothing in these Terms transfers ownership of Customer Data to Five Jars. Rights in third-party materials remain with their respective owners. AI-generated results may not be unique and may not qualify for intellectual-property protection.

Data Processing and Privacy

Customer grants Five Jars the rights necessary to host, process, transmit, and display Customer Data to provide, support, secure, and maintain the Services as configured by Customer and in accordance with the Agreement. Customer is responsible for the legality, accuracy, and permissions for Customer Data and its instructions, and for maintaining appropriate source-data backups.

When we process personal information in Customer Data on Customer’s behalf, Customer determines the purposes of that processing and Five Jars acts as a processor or service provider, as applicable. An executed DPA governs that processing where applicable; the Privacy Policy explains our separate processing of website visitor, business contact, account, and operational information. Each party remains responsible for obligations imposed on it by applicable law.

We do not use Customer Data, including End User conversation content, to train shared or general-purpose AI models without Customer’s express authorization and any legally required permissions. We do not authorize our subprocessors to use that content for such training without the same authorization. This restriction also applies to content derived from Customer Data; de-identifying content does not itself authorize training. Processing inputs for inference, retrieval, indexing, or embeddings to deliver Customer’s configured Services is distinct from training shared models. Customer-specific training or fine-tuning requires separate express authorization.

We may use aggregated or de-identified operational telemetry, such as feature counts, latency, and error rates, to operate, secure, and improve the Platform. This does not authorize reuse of Customer content or conversation text for shared model training. De-identified telemetry must not identify Customer or any individual, and we do not attempt to re-identify it. The Privacy Policy and any executed DPA govern retention and permitted processing.

Additional Terms for AI Features

The provisions in this section apply only when a Subscription Service uses AI Features and only to the relevant AI functionality. They do not characterize ordinary search, schedules, data display, or analytics as generative AI where those functions do not use AI Features.

Outputs and verification: AI outputs can be inaccurate, incomplete, biased, outdated, or inappropriate, and generative features may produce plausible but false information (“hallucinations”). Accurate source data does not guarantee accurate interpretation or synthesis. Outputs and behavior may vary with inputs, context, models, and service configuration. Customer must test its deployment, verify material outputs against authoritative sources, and use human review appropriate to the context. Do not rely on AI outputs as the sole basis for significant business, financial, legal, medical, safety, or other consequential decisions.

Professional and restricted uses: AI outputs do not constitute professional advice, and use of the Services creates no professional relationship with Five Jars. Restricted or prohibited uses, including professional advice, consequential decisions, and high-risk deployments, are governed by the AUP. Human review alone does not substitute for any required written approval.

Customer-facing disclosure and oversight: When End Users interact with AI Features, Customer must clearly disclose the AI interaction before or at first interaction, explain that outputs can contain errors, and provide a practical way to verify important information or contact a human representative. Disclosures must be prominent, appropriate to the audience, and consistent with applicable law. Customer must not present outputs as human-generated or human-verified unless that is true, or make misleading claims about AI capabilities.

Customer must maintain review, monitoring, and reporting procedures proportionate to its deployment and promptly mitigate harmful or systematically inaccurate behavior. Report systematic errors, harmful outputs, or suspected AI abuse to [email protected] within 48 hours of discovery, providing relevant examples with unnecessary personal information removed. Security or personal-data incidents remain subject to any shorter legal or DPA deadlines. These duties do not require pre-review of every real-time interaction, but do require appropriate safeguards and human escalation for the use case.

Models and providers: AI Features may rely on third-party models and services. The availability of particular models, providers, or integrations may change, and a named third-party model is not guaranteed for the full Subscription Term unless expressly committed in the Order Form. We may substitute providers or models subject to the Agreement’s data-processing and subprocessor requirements. We will give reasonable notice of material changes where practicable. Such changes do not themselves amend agreed fees, committed scope, or applicable SLA obligations.

AI output limitations are subject to the Disclaimer of Warranties and Limitation of Liability below and do not cancel express contractual commitments or non-excludable legal obligations.

Service Availability and Performance

The Deyra SLA is incorporated into the Agreement for the Covered Services defined in that SLA or expressly identified in an applicable Order Form. The SLA governs availability commitments, measurement, incident-response targets, exclusions, and service credits. No separate signature on the published SLA is required for Services it expressly covers.

Services outside that coverage have no uptime commitment unless expressly agreed in writing. Scheduled maintenance and service interruptions may occur as described in the SLA. Neither the general warranty disclaimer nor the AI-specific limitations in these Terms override applicable SLA commitments or credits.

Purchases and Payments

Fees, billing frequency, payment due dates, Subscription Term, renewal, non-renewal notice, and other commercial terms are specified in the applicable Order Form. Customer must provide accurate billing information and pay the agreed charges when due. Where Customer authorizes a payment method, we may charge it in accordance with the agreed billing schedule.

Except as expressly provided in the Order Form, these Terms, the SLA, or applicable law, committed fees are non-cancellable and non-refundable. An installment or monthly billing schedule does not make a committed Subscription Term cancellable each month. Discontinuing use, disabling a feature, or closing an account does not end an active Subscription Term or release committed fees. Any remaining fees remain payable according to the agreed schedule; these Terms do not accelerate them unless the Order Form expressly provides otherwise.

Renewal and non-renewal follow the Order Form. A notice of non-renewal takes effect at the end of the then-current Subscription Term and does not terminate that term early. These Terms do not change pricing, discounts, included usage, billing dates, or other commercial terms accepted in an Order Form.

Disclaimer of Warranties

Except for express commitments in the Agreement, including applicable SLA commitments, and to the extent permitted by law, the Platform and its content are provided “as is” and “as available,” without express or implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted or error-free operation or absolute security. AI output accuracy and suitability are not warranted. Nothing in this section excludes rights or obligations that cannot lawfully be excluded.

Limitation of Liability

Exclusion of Consequential Damages:

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL FIVE JARS, ITS AFFILIATES, OR ITS LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE PLATFORM, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, business opportunities, or anticipated savings
• Loss of goodwill, reputation, or brand value
• Loss, corruption, or unauthorized access to data
• Business interruption or operational disruptions
• Cost of procurement of substitute services
• Damages arising from reliance on AI-generated content
• Damages arising from inaccurate, incomplete, or misleading AI outputs
• Damages arising from AI hallucinations, errors, or misinterpretations
• Reputational harm from AI-generated content visible to your customers
• Third-party claims against you related to AI outputs
• Regulatory fines, penalties, or enforcement actions
• Legal fees and costs related to AI-related claims or disputes

THIS EXCLUSION APPLIES EVEN IF FIVE JARS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE LEGAL THEORY UNDER WHICH DAMAGES ARE SOUGHT (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE).

Liability Cap:

TO THE FULLEST EXTENT PERMITTED BY LAW, FIVE JARS’ TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF:

(a) The total amount actually paid by you to Five Jars in the twelve (12) months immediately preceding the event giving rise to the claim; or (b) One hundred dollars ($100.00)

AI-Specific Liability Limitations:

FOR AI FEATURES ONLY, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, FIVE JARS SHALL NOT BE LIABLE FOR:

• The accuracy, completeness, appropriateness, or quality of any AI-generated content or responses
• AI interpretations, reasoning, or synthesis of data from your connected sources
• Business decisions, strategies, or actions taken based on AI outputs
• Damages arising from your deployment of AI features to your customers without adequate safeguards
• Claims by your customers or end-users related to AI-generated content
• Your failure to implement required disclaimers, human escalation, or monitoring procedures
• Your deployment of the Service in prohibited or high-risk contexts without approval

The AI-specific limitations above do not exclude express obligations under an applicable Order Form, DPA, or SLA, including service credits, or liability that cannot be excluded by law. References to AI-related damages in this section apply only where AI Features are used.

Independent Allocations of Risk:

You acknowledge and agree that:

• The pricing of the Service reflects the allocation of risk set forth in these Terms
• The disclaimers and limitations in these Terms are fair and reasonable
• You have had the opportunity to review these Terms and to obtain insurance or alternative protections
• The limitations in this section apply even if any limited remedy fails of its essential purpose

Essential Terms:

The provisions of this Limitation of Liability section, together with the Disclaimer of Warranties and Indemnification sections, are essential elements of the agreement between you and Five Jars. The Service would not be provided without these limitations.

Jurisdictional Limitations:

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages or certain other limitations. In such jurisdictions, the above limitations and exclusions shall apply to the maximum extent permitted by applicable law. If any limitation is found unenforceable, the remaining limitations shall remain in full effect.

Duration:

These limitations of liability survive termination of your account and continue for the maximum period permitted by applicable law.

Termination

Customer may discontinue use or request account closure at any time, but that does not terminate an active Subscription Term or release committed fees except as expressly provided in the Agreement. Termination of one Order Form does not automatically terminate other Order Forms.

Either party may terminate an affected Order Form for the other party’s material breach if the breach remains uncured 30 days after written notice describing it. Where a breach cannot lawfully or reasonably be cured, termination may be immediate on written notice. Five Jars may suspend the affected access immediately where reasonably necessary to address unlawful use, an active security threat, material AUP abuse, or a legal requirement. We will provide notice and an opportunity to cure where feasible, limit suspension to the affected Services where practicable, and restore access when the grounds for suspension are resolved. Non-payment may result in suspension after notice and a reasonable opportunity to cure.

If Customer validly terminates for Five Jars’ uncured material breach, Five Jars will refund prepaid fees for the unused period of the terminated Services and Customer will not owe fees for that remaining period. Otherwise, committed fees remain payable as agreed, subject to express contractual remedies and applicable law. Failure to meet an SLA uptime commitment alone is governed by the SLA’s service-credit remedy, except as otherwise expressly agreed.

Upon expiration or termination, rights to use the affected Services end, and Customer Data will be handled under the Data Retention and Deletion section and any executed DPA. Payment obligations accrued or surviving under this section, intellectual-property provisions, liability limitations, indemnities, and provisions that by their nature should survive remain effective.

Third-Party Integrations

Customer may elect to connect third-party systems, content sources, APIs, or applications. Customer is responsible for obtaining the permissions, accounts, and access rights needed for those connections. Independently contracted third-party services are subject to their own terms and privacy practices. We do not control their content, availability, or operation; any effect on SLA measurement is determined by the SLA.

Providers engaged by Five Jars to deliver the Services on our behalf are service providers or subprocessors, rather than Customer-selected integrations. Their involvement does not by itself relieve Five Jars of its obligations under the Agreement.

Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Virginia, and you consent to the personal jurisdiction of such courts.

Indemnification

Your Indemnification Obligations:

You agree to indemnify, defend, and hold harmless Five Jars and its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, demands, actions, damages, losses, costs, liabilities, and expenses (including reasonable attorneys’ fees and court costs) arising out of or relating to:

a) Your Use of the Platform:

• Any violation of these Terms or the Acceptable Use Policy
• Any violation of applicable laws, regulations, or third-party rights
• Your account security and unauthorized access resulting from your actions or negligence
• Your data submitted, processed, or stored through the Platform

b) End-User and Third-Party Claims:

• Claims by your employees, contractors, or authorized users arising from their use of the Service
• Claims by End Users who interact with Subscription Services deployed on your properties
• Claims by third parties alleging harm from AI-generated content produced through your use of the Service
• Claims by data subjects regarding your processing of their personal information through the Service

c) AI-Related Claims (only where AI Features are used):

• Claims alleging inaccurate, misleading, discriminatory, defamatory, or harmful AI-generated content
• Claims arising from unauthorized professional advice (medical, legal, financial) provided by AI implementations
• Claims alleging violations of consumer protection laws, deceptive trade practices, or false advertising related to your AI implementation
• Claims arising from failure to provide required AI disclosures under applicable laws
• Claims by regulatory authorities regarding your AI deployment
• Claims arising from AI-generated content that violates intellectual property rights, privacy rights, or other legal protections

d) Deployment and Implementation (AI-specific duties apply only to AI Features):

• Claims arising from your failure to comply with deployment requirements under these Terms or the AUP
• Claims related to your customization, configuration, or integration of the Service
• Claims arising from your failure to monitor, review, or moderate AI outputs visible to your customers
• Claims related to your choice to deploy the Service in high-risk, regulated, or prohibited contexts

e) Breach of Representations:

• Claims arising from your breach of any representation, warranty, or covenant in these Terms
• Claims related to your unauthorized use of the Service beyond your subscription tier or license scope

Indemnification Process:

Five Jars will:

• Provide you with prompt written notice of any claim subject to indemnification
• Allow you to control the defense and settlement of the claim, provided you do so diligently with qualified counsel
• Provide reasonable cooperation in the defense at your expense

You agree that you will not settle any claim in a manner that admits liability on behalf of Five Jars, imposes obligations on Five Jars, or compromises Five Jars’ rights without Five Jars’ prior written consent.

Five Jars reserves the right to assume control of the defense at your expense if:

• You fail to diligently defend the claim
• The claim seeks injunctive relief against Five Jars
• Five Jars reasonably believes the claim could materially harm its business or reputation

No Limitation:

Your indemnification obligations under this section are in addition to, and not in limitation of, any other remedies available to Five Jars under these Terms or applicable law. Your indemnification obligations survive termination of this Agreement and continue for the maximum period permitted by law.

Insurance and Risk Management

Your Insurance Obligations:

If your annual subscription fees exceed $25,000 or if you deploy AI features on customer-facing properties serving more than 10,000 end-users monthly, you agree to:

a) Obtain and Maintain Insurance:

Procure and maintain, at your expense, the following insurance coverage with insurers rated A- or better by A.M. Best:

• Errors & Omissions (E&O) / Professional Liability Insurance: Minimum $1,000,000 per occurrence and $2,000,000 annual aggregate, with coverage appropriate to the purchased Services and third-party claims, including AI/ML technology risks where AI Features are used
• Cyber Liability Insurance: Minimum $1,000,000 per occurrence, covering data breaches, privacy violations, and technology failures
• General Commercial Liability Insurance: Minimum $1,000,000 per occurrence for bodily injury and property damage

Insurance policies must:

• Name Five Jars Corp as an additional insured with respect to your use of the Service
• Provide that the insurer will not cancel or materially change coverage without 30 days’ prior written notice to Five Jars
• Be primary and non-contributory to any insurance carried by Five Jars
• Contain a waiver of subrogation in favor of Five Jars

b) Provide Certificates:

Upon request, provide Five Jars with certificates of insurance evidencing the required coverage within 30 days.

c) Maintain Coverage:

Maintain such insurance coverage throughout the term of your subscription and for 24 months following termination if you deployed AI features to customer-facing properties.

Acknowledgment of Risk:

Where you use AI Features, particularly in customer-facing contexts, you acknowledge that:

• AI technology carries inherent risks of errors, inaccuracies, and unintended outputs
• Your deployment choices significantly impact your risk exposure
• Five Jars’ liability limitations mean you bear substantial risk
• Appropriate insurance coverage is prudent risk management
• You should consult with insurance and legal professionals regarding your specific risks

Five Jars’ Insurance:

Five Jars maintains appropriate insurance coverage for its operations. However, you acknowledge that Five Jars’ insurance:

• Is not intended to cover risks arising from your deployment choices or customer implementations
• May not provide coverage for claims arising from your use of the Service
• Does not reduce or modify your indemnification obligations under these Terms

Failure to maintain required insurance does not limit your indemnification or other obligations under these Terms.

Export Control and Compliance

You agree to comply with all applicable export control laws and regulations. You may not use the Platform in violation of any trade sanctions or export restrictions. You represent that you are not located in, or a national of, any country subject to comprehensive sanctions.

Force Majeure

Five Jars shall not be liable for failure or delay caused by circumstances beyond its reasonable control, including natural disasters, war, terrorism, government actions, labor disputes, or external infrastructure failures beyond its reasonable control. For availability measurement and service credits, only the exclusions stated in the applicable SLA apply. Engagement of a provider does not by itself establish that an incident is beyond our reasonable control.

API Usage and Abuse Prevention

Usage and capacity limits are those agreed in the Order Form and applicable service documentation. References to unlimited usage remain subject to applicable fair-use and technical limits, but do not authorize us to change agreed fees or purchased capacity unilaterally. We may apply reasonable technical safeguards to protect service stability; misuse and circumvention are governed by the AUP, and suspension follows the Termination section.

Data Retention and Deletion

Customer Data retention, export, return, and deletion follow the applicable Order Form, executed DPA, and documented service configuration. Customer should arrange export or return before access ends; we do not promise indefinite storage or an account-reactivation period. After the applicable service or agreed export period ends, we delete Customer Data in accordance with those arrangements, subject to legally required retention and backup deletion cycles. Retained backups remain protected and are not used for other purposes. Business, billing, support, and security records are retained separately as described in the Privacy Policy. Closing an account does not release fees committed for the Subscription Term.

Beta and Experimental Features

The Platform may include beta, experimental, or preview features that are provided “as is” without warranties. These features may be unstable, incomplete, or subject to change or discontinuation without notice.

Assignment and Transfer

Five Jars may assign or transfer these Terms and any rights hereunder, in whole or in part, without your consent in connection with a merger, acquisition, or sale of assets. You may not assign these Terms without our prior written consent.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect to the maximum extent permitted by law.

Entire Agreement

The Agreement, as defined above and subject to the Order of Precedence section, constitutes the entire agreement between Customer and Five Jars regarding the Services and supersedes prior or contemporaneous communications and proposals on the same subject. The Privacy Policy provides notice of our data practices. No DPA is deemed executed merely because these Terms refer to one.

Feedback and Suggestions

Customer may provide suggestions about the Platform. Five Jars may use that feedback without restriction or compensation under a perpetual, worldwide, royalty-free license. This license does not convert Customer Data, End User conversations, or personal information included in a support request into unrestricted feedback and does not override the data-use and training restrictions in the Agreement.

Regulatory Compliance and Data Protection

Each party must comply with laws applicable to its own activities under the Agreement. Customer is responsible for assessing its intended deployment, providing required notices, obtaining necessary permissions and consents, and documenting its lawful instructions. Five Jars remains responsible for its applicable provider and data-protection obligations. Availability of a Service does not itself establish that a regulated deployment is approved or compliant; any additional approval or contractual requirements are set out in the AUP and applicable agreements.

Subprocessors and Third-Party Services

Five Jars may use infrastructure, hosting, support, analytics, and, for applicable AI Features, AI model providers to deliver the Services. Providers processing Customer personal data on our behalf are engaged under confidentiality, security, and data-processing obligations appropriate to that processing. Customer Data is shared only as necessary for the relevant functions and permitted purposes under the Agreement, including the training restrictions above.

Information about the providers used for a particular Service, their processing purposes, and applicable locations is available by contacting [email protected]. Any subprocessor authorization, change notice, objection procedure, or transfer requirements in an executed DPA apply. This section does not replace those requirements or make provider consumer terms an agreement between Customer and Five Jars.

Class Action Waiver

You agree that any dispute resolution proceeding will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against Five Jars.

Audit Rights and Compliance Monitoring

Five Jars reserves the right to audit your use of the Platform to ensure compliance with these Terms, applicable laws, and usage limits. You agree to cooperate with reasonable audit requests and provide necessary documentation within 30 days of request.

Copyright Infringement and DMCA Procedures

If you believe content on our Platform infringes your copyright, please notify us with: (a) identification of the copyrighted work; (b) identification of the infringing material; (c) your contact information; (d) a statement of good faith belief that use is unauthorized; and (e) a statement that the notification is accurate and you are authorized to act on behalf of the copyright owner. We will respond to valid DMCA notices in accordance with applicable law.

Changes to Terms

We may update these Terms with reasonable notice and will communicate material changes by email or platform notification at least 30 days before they take effect, except where a change is legally required sooner. Updates do not retroactively alter an accepted Order Form or change its committed pricing, scope, Subscription Term, or negotiated protections. Material changes that reduce Customer’s contractual protections apply at renewal unless the parties expressly agree otherwise or applicable law requires an earlier change. Continued use does not itself authorize new uses of Customer Data for AI training. Changes to the AUP, SLA, and Privacy Policy follow their respective notice provisions, subject to this section and any executed DPA.

Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Five Jars (dba Deyra)

• Email: [email protected]
• Website: https://deyra.ai
• Address: 2300 Wilson Blvd, Suite 700, Arlington, VA 22201