Privacy Policy

Effective Date: August, 2025

Welcome to Deyra, operated by Five Jars (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our data orchestration platform and services (“Platform”).

Information We Collect

We collect several types of information to provide our data orchestration services:

• Personal Information:

  • Name and contact information
  • Email address and phone number
  • Billing and payment information
  • Account credentials and authentication data
  • Company information and job title
  • Communications and support interactions

• Platform Usage Data:

  • Data sources and integration configurations
  • API usage patterns and analytics
  • Platform performance and error logs
  • Feature usage and interaction patterns

• Customer Data:

  • Data you upload, process, or store through our Platform
  • Data schemas and transformation configurations
  • Integration settings and connection parameters

• Technical Information:

  • IP address and device identifiers
  • Browser type and operating system
  • Network connection information
  • Log files and system diagnostics

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: Provide data orchestration, AI Agent, and integration services
• Platform Operation: Process, transform, and route your data as configured
• Account Management: Create and maintain user accounts and authentication
• Billing and Payments: Process transactions and send invoices and receipts
• Customer Support: Respond to inquiries and provide technical assistance
• Platform Improvement: Analyze usage patterns to enhance features and performance
• Communications: Send service updates, security alerts, and important notifications
• Legal Compliance: Meet regulatory requirements and legal obligations
• Security and Fraud Prevention: Protect against unauthorized access and misuse
• Analytics and Research: Generate insights to improve our services (using aggregated, anonymized data)

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website. These include:

• Essential Cookies: Required for the operation of our Website.
• Performance Cookies: Help us understand how you use our site.
• Marketing Cookies: Track your browsing behavior for targeted advertising.

You can control cookies through your browser settings.

Sharing of Information

We do not sell, rent, or trade your personal information. However, we may share your information with:

• Subprocessors and Service Providers: Carefully vetted third-party companies that help us provide Platform services, including cloud infrastructure, payment processing, and customer support tools. All subprocessors are bound by strict confidentiality and data protection agreements.

• Customer-Authorized Integrations: Third-party services you explicitly connect through our Platform (CRMs, databases, APIs) as part of your data orchestration workflows.

• Legal Authorities: When required by law, court order, or to protect our rights, property, or safety, or that of our users or the public.

• Business Transfers: In case of a merger, acquisition, or sale of assets, where your information may be transferred as part of the business transaction, subject to the same privacy protections.

• With Your Consent: Any other sharing will be done only with your explicit consent.

Data Security

We implement comprehensive security measures to protect your data, including:

• Encryption: Data is encrypted in transit using TLS and at rest using industry-standard encryption
• Access Controls: Strict role-based access controls and multi-factor authentication
• Infrastructure Security: Secure cloud infrastructure with regular security assessments
• Monitoring: Continuous monitoring for security threats and unauthorized access
• Employee Training: Regular security training for all personnel with data access
• Incident Response: Comprehensive incident response procedures and breach notification protocols

However, no method of transmission over the Internet or electronic storage is 100% secure. While we implement robust security measures and regularly assess our security posture, we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate personal data
• Erasure: Request deletion of your personal data (subject to legal retention requirements)
• Portability: Request transfer of your data to another service provider
• Restriction: Request limitation of processing of your personal data
• Objection: Object to processing of your personal data for certain purposes
• Withdraw Consent: Withdraw previously given consent for data processing
• Automated Decision Making: Object to solely automated decision-making, including profiling

To exercise your rights, please contact us at [email protected]. We will respond to valid requests within the timeframe required by applicable law (typically 30 days).

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

• Account Information: Retained while your account is active and for up to 7 years after closure for legal and tax purposes
• Platform Usage Data: Retained for up to 2 years for service improvement and security purposes
• Customer Data: Retained according to your service configuration and deleted upon account termination (unless legally required to retain)
• Communication Records: Retained for up to 3 years for customer service and legal compliance

International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses and adequacy decisions where applicable.

Third-Party Integrations

Our Platform integrates with third-party services you authorize. We are not responsible for the privacy practices of these integrated services. We encourage you to review their privacy policies before connecting them to your account.

Children’s Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected such information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or platform notification at least 30 days before taking effect. Continued use of the Platform after changes indicates acceptance of the updated Privacy Policy.

Regulatory Compliance

We comply with applicable data protection regulations, including:

• GDPR (General Data Protection Regulation) for EU residents
• CCPA (California Consumer Privacy Act) for California residents
• Other applicable state and federal privacy laws

Contact Us and Data Protection Officer

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Five Jars (dba Deyra)

• Email: [email protected]
• Website: https://deyra.ai
• Address: 2300 Wilson Blvd, Suite 700, Arlington, VA 22201

For GDPR-related inquiries, you may also contact our Data Protection Officer at: [email protected]